Shipping Area:
| Product | Country | Processing Time | Shipping Time | Shipping Fee |
| Litter Box; Litter | Canada | 1 Business Day | 3-5 Business Days | Free |
| Accessories | 5-12 Business Days | Based on actual rates at checkout |
Processing Time:
All orders are typically processed within 1-3 business days. Orders are not dispatched on weekends or holidays. In case of a high volume of orders, shipments might experience a delay of a few days. Kindly allow for extra transit days for delivery. If there be a significant delay in shipping your order, we will promptly get in touch with you via email or telephone.
Customs, Duties and Taxes:
elspet.ca holds no responsibility for any customs duties or taxes applied to your order. Any charges incurred during or after shipping are the sole responsibility of the customer. This includes tariffs, taxes, and any similar fees.
Our Guarantee：
Insured Worldwide Shipping: Each order includes real-time tracking details.
Safe: We use state-of-the-art SSL Secure encryption to keep your personal and financial information 100% protected.
Customer Support: We have a team of live reps ready to help and answer any questions.
Business time: 09:00am-06:00pm (Monday-Friday)
Customer Service Email: help@elspet.com
